Making Reservation

Definition of Reservation

A reservation is a formal arrangement made in advance to secure a service, product, or space at a specific time and location.
Common examples include booking hotel rooms, restaurant tables, or tickets for travel or events.

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Expression of  Reservation

I'd like to book ... please. ...
Could I reserve ... → "Could I reserve a dinner reservation for tomorrow night here?"
Can I make a reservation ... → "Can I make a reservation for my daughter's birthday on the eighteenth?"
I'd like to make ...

1. Can I order a few tables for a family gathering tomorrow?
2. We would like to book several places for a school reunion later.
3. We would like to have a room within the villa.
4. Excuse me, we will order several menus for a meeting later this afternoon.
5. Excuse me, could you help me to book a plane ticket from Jogjakarta to Bali for Thursday?
6. I would like to reserve two bus seats for a trip to Malang tomorrow.

Aim

The aim of making a reservation is to ensure the availability of a desired service or item at a specific time while providing clear and accurate information to facilitate the booking. It is also intended to avoid misunderstandings or double bookings and ensure the user's requirements are met.

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Structure

1. Introduction/Opening
• Greeting the service provider.
• Stating the purpose of the call/message (e.g., "I’d like to make a reservation...").
2. Providing Details
• Specify the service or item being reserved (e.g., table at a restaurant, hotel room).
• Include relevant details such as:
• Date and time.
• Number of people.
• Special preferences (e.g., non-smoking area, view preference, dietary requirements).
3. Confirmation
• Request confirmation of availability.
• Repeat the reservation details to confirm accuracy.
4. Closing
• Express thanks.
• Provide contact information, if needed.
• End the conversation politely.

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Language Components Used

1. Polite Expressions:
• "I would like to..."
• "Could you please check if...?"
• "Would it be possible to..."
2. Specific Vocabulary:
• Booking, reservation, availability, date, time, confirmation, cancellation policy, preferences.
3. Numbers and Dates:
• Clearly stating times, dates, and quantities (e.g., "10th of January at 7 PM for two people").
4. Questions:
• "Is it available on [date]?"
• "Do you have any openings at [time]?"
• "Can you accommodate [number of people]?"
5. Responses:
• "Yes, that works for me."
• "Thank you for confirming."
• "I appreciate your help."

Examples :

Dialogue 1

Officer: Good morning, Sir. Can I help you?
Fajar: Good morning, I would like to book train ticket for this weekend. The destination is Jakarta.
Officer: Okay, can I know the exact date, Sir?
Fajar: I want to reserve for 19th March for departure from Solo and March 27th from Jakarta.
Officer: So, is it a round-trip? How many people?
Fajar: Yes, it is. For two people, both is adult.
Officer : Okay, I accept your data and the date that you requested is still open for reservation. I can proceed this reservation if you give your identity card along with other passenger’s identity.
Fajar: Thank you, here are our identity cards.

Dialogue 2

You: Hi, I’d like to book a room for tonight.
Receptionist: Sure, let me check our availability. We have a single room available. Would you like that?
You: Yes, please. How much is it per night?
Receptionist: It’s $90 per night.
You: That sounds good. I’ll take it.

Dialogue 3

Receptionist: Good afternoon, Grand Plaza Hotel. How can I assist you?
You: Good afternoon. I’d like to book a room for two nights, starting from the 20th of July.
Receptionist: Let me check our availability. We have a double room available for those dates. Would you like to proceed with the reservation?
You: Yes, please.
Receptionist: May I have your name and contact details?
You: My name is Alice Johnson, and my phone number is 555-1234.
Receptionist: Thank you, Ms. Johnson. Your reservation is confirmed. You will receive a confirmation email shortly.

Dialogue 4

You: Hi, can you tell me if the hotel has a swimming pool? 

Receptionist: Yes, we have an outdoor swimming pool on the rooftop, open from 7 AM to 9 PM. 

You: Great! Is there a restaurant in the hotel? 

Receptionist: Yes, our restaurant is located on the ground floor and is open for breakfast, lunch, and dinner.